Shipping policy

Effective Date: May 12, 2025

Thank you for shopping with KintraHome. We’re committed to delivering your order safely, promptly, and with care. Please review our shipping and return policy below for complete details.

🚚 Shipping Policy

Kintra Standard (Free Shipping)

- Cost: Free on all U.S. orders & International

- Carrier: USPS, UPS, or FedEx (depending on location)

- Processing Time: 2–3 business days

- Estimated Delivery: 7–10 business days after processing

Kintra Secure (Insured Shipping)

- Cost: $4.95

- Includes: Priority handling, insurance, and expedited tracking

- Estimated Delivery: 5–7 business days after processing

Note: Processing time begins the next business day after your order is placed. You will receive a tracking number via email once your order has shipped.

International Shipping

We are working to expand our shipping zones in the near future.

📦 Returns & Exchanges

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, your item must be:

- Unused and in its original condition

- In the original packaging, including inserts

- Returned within 30 days of delivery

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

✅ Acceptable Returns

- You received the wrong item

- Your product arrived damaged or defective

- You changed your mind but the item is unopened and unused

❌ Not Accepted for Returns

- Items used, washed, or not in their original condition

- Returns outside the 30-day window

- Items marked as "Final Sale" at the time of purchase

ℹ️ How to Start a Return

- Email shopkintrahome@gmail.com with your order number and reason for return

- We’ll send return instructions and the return address

- Once received and inspected, your refund will be processed to your original payment method

Please allow up to 7 business days for your return to be processed once received.

🔧 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 5 business days of delivery with photos and a description of the issue. We’ll make it right.

✉️ Questions?

Email us at shopkintrahome@gmail.com and we’ll be happy to assist you.